Can You Cancel a General Ticket Booked Through UTS App? Here’s What You Need to Know

Every day, millions of passengers travel by Indian Railways. While some travel in reserved coaches, many others travel in general coaches. To make it easier for passengers in general coaches to buy tickets without waiting in long lines, Railways has introduced the UTS mobile application. But have you ever wondered how to cancel tickets booked through this app? Let’s find out.

What is the UTS App?

The UTS App stands for Unreserved Ticketing System App. It allows you to book tickets easily from your home or mobile device. You can use it to book unreserved tickets and even purchase platform tickets without waiting in line. The app is available for download on Apple’s App Store and Google’s Play Store.

Can Tickets Booked from UTS App be Cancelled?

According to Railways’ official website, passengers cannot cancel paperless tickets under any circumstances. However, paper tickets can be cancelled under certain conditions.

How to Cancel Paper Tickets

There are two rules for cancelling paper tickets:

1. Unprinted Tickets: If you booked a ticket through the mobile app but didn’t print it from the kiosk machine at the station, you can cancel it directly from the app.
2. Printed Tickets: If you printed the ticket from the kiosk machine at the station, you can cancel it by visiting the UTS counter within one hour.

In both cases, you won’t receive a cash refund. Instead, after deducting a fixed charge, the remaining amount will be added to your UTS wallet as a top-up or deposited into your bank account.

Step-by-Step Guide to Canceling Tickets

If you have a paper ticket that you haven’t printed, follow these steps to cancel it:

1. Open the UTS mobile app.
2. Go to the “Book Tickets” section.
3. Select the ticket you want to cancel.
4. Choose the “Cancel Ticket” option.
5. Confirm the cancellation.

How to Use the UTS App

Here’s a step-by-step guide to using the UTS app:

1. Download the UTS App from the Play Store.
2. Install the app on your phone.
3. Enter your personal details and register the app with your phone number.
4. Add money to your UTS App wallet.
5. Select the station you want to reach.
6. Choose the “Get Fare” option.
7. Make the payment.
8. Your ticket will be displayed in the app.

Benefits of Using the UTS App

The UTS App offers several benefits, including:

• Convenience: Book tickets from your mobile device without waiting in line.
• Time-saving: Quickly purchase platform tickets and general coach tickets.
• Easy cancellation: Cancel paper tickets directly from the app or at the UTS counter.